The MV Hairshopy team makes every effort to ensure you are satisfied with your ordered products. If a complaint is necessary, we have outlined the return conditions here.

 

MV Hairshopy covers shipping costs for complaints, refunds the paid amount, and replaces an item subject to a complaint under the following conditions:

• The received goods do not match what was ordered (e.g., if a wrong product was sent or part of the order is missing)
• The product was damaged before shipment
• A defect is found during the preliminary inspection of the shipment

Goods with complaints due to transport defects, unpacking, or customer fault are not subject to complaint.

We remind you that it is not advisable to use a utility knife when unpacking products to avoid damaging the packaging. Please, before using any product, familiarize yourself with its instructions for use, if any.

MV Hairshopy reserves the right to refuse replacement in case of improper use of a purchased item!