1. SUBJECT

Art. 1. (1) The present document governs the relations between "MILEN'S" Ltd., UIC 131192973 and the users of the website www.mvhairshopy.com.

(2) The present document contains the terms and conditions for using the website and the relations concerning the conclusion of distance sales contracts for goods and services with Customers/Users of the e-shop.

A distance contract is any contract concluded between a trader and a consumer as part of an organized distance selling or distance service provision system without the simultaneous physical presence of the trader and the consumer, through the exclusive use of one or more means of distance communication up to and including the time the contract is concluded.

II. SUPPLIER DETAILS 

Art. 2. (1) "MILEN'S" Ltd., UIC 131192973, is the owner of the online shop www.mvhairshopy.com. "MILEN'S" Ltd. is a limited liability company, registered in the Commercial Register at the Registry Agency with UIC 131192973, with its registered office and management address in the Republic of Bulgaria, Sofia 1407, Lozenets district, "James Bourchier" Blvd. № 95-97 ("MILEN'S" Ltd. hereinafter referred to as "the Supplier"), represented by its Manager Milen Georgiev Vasilev.

(2) Contact details for "MILEN'S" Ltd.:

- address for business activity: Sofia, postcode 1407, Lozenets district, "James Bourchier" Blvd. № 95-97
- email address: info@mvsalon.bg, 

- phone number: 0893 610 678

 

(3) The Supplier "MILEN'S" Ltd. is registered under the Value Added Tax Act, with VAT number BG131192973. 

III. DEFINITIONS

Art. 3. Definitions used in these general terms and conditions shall have the following meaning, unless expressly given another meaning:

"Online Shop" – this website www.mvhairshopy.com, which offers its users/customers goods and services through e-commerce.

"Consumer" is any natural person who acquires goods or uses services not intended for commercial or professional activity, as well as any natural person who, as a party to a contract, acts outside the scope of his commercial or professional activity.

"Client" is any natural or legal person, or other legal entity, who gains access to the content of the online shop www.mvhairshopy.com, including those who purchase goods or services from the online shop.

"Trader" is any natural or legal person who sells or offers for sale goods, provides services or concludes a contract with a consumer as part of his commercial or professional activity in the public or private sector, as well as any person acting on his behalf and for his account.

"Goods" is a movable tangible item offered by the Supplier "Milen'S" Ltd. in the online shop operating on the website www.mvhairshopy.com. 

"Service" is a service offered by the Supplier "Milen'S" Ltd. – various types of cosmetic and hairdressing services and procedures, which are additionally described on the Supplier's website or on the website www.mvsalon.bg.

"Order" is an individual request from the respective client/consumer, made through the website www.mvhairshopy.com for the purchase of goods from the assortment of the Supplier "MILEN'S" Ltd.; an individual request for the purchase of goods, made by phone as indicated by the Supplier "MILEN'S" Ltd.

1. BINDING FORCE OF THESE GENERAL TERMS AND CONDITIONS

Art. 4. (1) The general terms and conditions of the online shop www.mvhairshopy.com are binding on all Clients and Users of the shop.

(2) Any use of the online shop www.mvhairshopy.com means that the Client/User has carefully and thoroughly reviewed its general terms and conditions of use and agrees to abide by them unconditionally. 

(3) The Supplier reserves the right to update and amend the General Terms and Conditions of the online shop www.mvhairshopy.com to reflect any changes in the way the website functions and its terms of use, as well as any changes in legal requirements. 

(4) These General Terms and Conditions for the use of the online shop may be enforced against Clients/Users from the moment they are published on the website of the online shop – www.mvhairshopy.com. In case of a change, the Supplier "MILEN'S" Ltd. will publish the amended version of the General Terms and Conditions for use on the website of the online shop. Clients and Users should periodically check the content of the General Terms and Conditions for amendments/additions and any other changes. 

(5) For every sale of goods made through the online shop operating via the website www.mvhairshopy.com, the General Terms and Conditions of use that were in force at the time of concluding the distance contract between the Buyer and the Seller apply.

(6) If any of the provisions of these General Terms and Conditions for the use of the online shop proves to be invalid or unenforceable, regardless of the reason, this does not entail the invalidity or unenforceability of the other provisions of the general terms and conditions.

(7) The website through which the online shop – www.mvhairshopy.com – operates contains links to other sites – partners of the Supplier "MILEN'S" Ltd. "MILEN'S" Ltd. does not administer these websites and is not responsible for their general terms and conditions, cookie policies and personal data protection policies, as well as for any other information contained therein.

1. CHARACTERISTICS OF THE ONLINE SHOP 

Art. 5. (1) The website www.mvhairshopy.com represents an online shop through which Users/Clients of the site have the opportunity to:

- get acquainted with the goods and services offered on it;

- get acquainted with their characteristics and description;

- get information about the prices of goods and services, terms of purchase, return of goods and cancellation of the contract;

- conclude a distance sales contract for goods and services offered in the online shop.

- get information about the methods, conditions and prices for delivery of goods purchased from the online shop.

(2) Through the functionalities of the website www.mvhairshopy.com, Users/Clients can make electronic statements regarding the conclusion, execution, amendment or termination of contracts for the purchase and sale of goods offered in the online shop through the website, as well as regarding the delivery of goods purchased from the online shop. 

Art. 6. (1) Users/Clients can register on the website www.mvhairshopy.com and thereby create their personal profile in the online shop. By creating a personal profile, Users have the opportunity to use additional functionalities for providing and storing information related to their orders and past purchases.

(2) Users can conclude distance contracts for the purchase and sale of goods and for the delivery of purchased goods without registering on the website www.mvhairshopy.com, without creating their personal profile. In such a case, Users/Clients will use the functionalities of the website as a guest and will not have access to the additional functionalities of the personal profile of a registered User/Client, as specified above in Art. 6, para. 1.

(3) Users/Clients can make payments for goods purchased from the online shop using one of the payment methods supported by the online shop.

(4) Users/Clients can receive information about promotions, news and new products and services offered by the online shop by subscribing to an electronic newsletter, providing an email address to which the electronic newsletter will be sent.

(5) On the website of the online shop – www.mvhairshopy.com, Users can find information about their rights, as Consumers, as well as information regarding the processing of their personal data.  

1. WAYS TO SHOP FROM THE ONLINE SHOP

Art. 7.  (1) If they wish to purchase a product or service offered on the website www.mvhairshopy.com, Users/Clients can do so in the following ways:

- through the website www.mvhairshopy.com, with or without creating a personal profile;

-  by ordering on the provided phone number;

Regardless of the chosen shopping method, the User/Client undertakes to provide true, accurate and up-to-date data. 

(2) Shopping through the website with registration and creation of a personal profile

item 7.2.1. The User/Client can shop in the online shop by creating their personal profile on the website www.mvhairshopy.com.  

item 7.2.2. By creating their profile, the User/Client declares that they are familiar with these general terms and conditions, agree with their content and undertake to comply with them. 

item 7.2.3. During registration, the User must fill in the minimum necessary personal data collected by "MILEN'S" Ltd. for the purposes of providing services under the contract with the User. The data that the User must provide when creating their personal profile are:

- email address;

- contact phone number;

- full name;

- delivery address.

item 7.2.4. In case of a change in the provided data, the User/Client undertakes to promptly update the data provided in the personal profile. When creating their personal profile on the website, the User does not need to re-enter their data for each new order, but only in case of a change in the specified data.

item 7.2.5. "MILEN'S" Ltd. is not responsible if the User has not entered their data truthfully and accurately, or if it is not up-to-date, and for this reason the performance of the contract for the purchase and sale of goods and services from the online shop is delayed and/or cannot be performed.

item 7.2.6. The Supplier confirms the registration by sending an email to the email address provided by the User. The User/Client must confirm the registration by opening the email sent by the Supplier and clicking the registration confirmation button. After clicking this button, the registration will be completed. 

After confirmation by the User, a personal profile is created for the User.

item 7.2.7. When creating a personal profile in the online shop, the User/Client will be able to see order information in their profile - description of the ordered products, number of ordered products; customer name, contact phone number; delivery address and selected delivery method.

(3) Shopping through the website without registration and without creating a personal profile (as a guest)

item 7.3.1. The User can shop in the online shop www.mvhairshopy.com without registration on the website, i.e., without creating a personal profile. In this case, the User/Client shops as a guest. For each order made by the User as a guest, they must fill in their data and complete the order by clicking the order button – "COMPLETE ORDER". 

item 7.3.2. By filling in their data and clicking the order button, the User/Client declares that they are familiar with these general terms and conditions, agree with their content and undertake to comply with them. 

item 7.3.3. When shopping as a guest, the User/Client must provide the following data:

- email address;

- contact phone number;

- full name;

- delivery address.

(4) Shopping from the online shop by phone order

item 7.4.1. The User/Client can purchase goods and services from the online shop by calling the phone number provided on the website. In this case, the User/Client must provide information by phone about the specific product or service they wish to purchase, as well as the following data:

- email address;

- contact phone number;

- full name;

- delivery address.

item 7.4.2. When placing a phone order, the User/Client cannot use other payment methods, except cash on delivery – upon delivery or upon pickup from the store (depending on the chosen method for receiving the goods).

item 7.4.3. By providing their data and confirming the placed order, the User/Client declares that they are familiar with these general terms and conditions, agree with their content and undertake to comply with them. 

VII. CONCLUSION OF A CONTRACT BETWEEN SUPPLIER AND USER/CLIENT

Art. 8. (1) When concluding a purchase and sale contract through the online shop owned by "MILEN'S" Ltd., Users/Clients use the Supplier's website www.mvhairshopy.com. When shopping through the online shop, Users undertake to comply with the terms of use of the site described below.

(2) The contract between the User and the Supplier "MILEN'S" Ltd. is concluded in Bulgarian, and these General Terms of Use are an integral part of the Contract. The General Terms of Use are available to Users on the online shop's website, at the following electronic address:

https://mvhairshopy.com/pages/%D1%83%D1%81%D0%BB%D0%BE%D0%B2%D0%B8%D1%8F-%D0%B7%D0%B0-%D0%BF%D0%BE%D0%BB%D0%B7%D0%B2%D0%B0%D0%BD%D0%B5.

(3) The parties to the contract are the Supplier – "MILEN'S" Ltd., UIC 131192973, acting through its manager Milen Vasilev, and the User/Client.

(4) The distance contract for the purchase and sale of goods/services is considered concluded from the moment an order is placed, made through the Supplier's website or through the specified phone number for contact with the Supplier.

(5) The Supplier explicitly and promptly notifies the User/Client of the conclusion of the distance contract for the purchase and sale of goods or services in an appropriate manner through electronic means – by sending a confirmation email for the placed order or by phone, in case of a phone order.

Art. 9. The User/Client must specify a payment method, and a delivery method and address for the goods, and the Supplier is not responsible if the specified delivery address is inaccurate or incorrect.

Art. 10. (1) Consumers/Clients conclude the sales contract with the Supplier in the following manner:

Item 10.1.1 The Consumer/Client registers on the Supplier's website by creating a personal profile. (optional)

Item 10.1.2. The Consumer/Client selects one or more products and/or service vouchers from the Supplier's e-shop and adds them to the cart.

Item 10.1.3. After finishing shopping and if the Consumer/Client does not have a personal profile or places the order by phone, they proceed with the order by providing their data – the contact and delivery details mentioned above;

Item 10.1.4. The Consumer/Client chooses a payment method and a delivery/receipt method for the goods/services;

Item 10.1.5. The Consumer/Client completes the order by re-checking the selected products and/or services, their quantity, their data, and the chosen payment and delivery methods, and clicks the "complete order" button;

(2) After the order is sent, it is processed by the Supplier, who confirms receipt of the order within 24 hours.

Art. 11. (1) The Supplier fulfills its obligations with the diligence of a good merchant, observing all rights and obligations under these general terms and conditions and Bulgarian consumer protection legislation.

(2) The Supplier "MILEN'S" Ltd. undertakes to transfer ownership of the goods or services selected by the Consumer/Client to the Consumer/Client, provided that the latter has fulfilled their contractual obligations, including providing accurate, clear, and truthful data.

(3) Consumers/Clients pay the Supplier the sale price of the respective goods or services, as indicated on the e-shop website.

Art. 12. The Supplier dispatches the ordered goods or services within the terms and conditions specified by the Supplier on the e-shop page and in accordance with these general terms and conditions.

Art. 13.(1) The parties – the Consumer/Client and the Supplier "MILEN'S" Ltd. – agree that all communications between them regarding the conclusion and execution of the sales contract may be carried out electronically and through electronic statements in the sense of the Electronic Document and Electronic Signature Act to the electronic addresses provided by them. The statement for concluding the contract and its receipt confirmation are considered received when their addressees have the opportunity to access them (in accordance with Art. 11 of the Electronic Commerce Act).

(2) It is presumed that electronic statements made by Consumers/Clients are made by the persons indicated in the data provided by the respective Consumer/Client.

VIII. RIGHTS AND OBLIGATIONS OF CONSUMERS/CLIENTS

Art. 14. (1) The Consumer has the right to receive information regarding the goods and services offered in the e-shop by the Supplier; additional information regarding a specific product or service; the status of their order; the general terms and conditions for shopping in the e-shop; contact information for the Supplier – "MILEN'S" Ltd.

(2) The Consumer has the right to know the final sale price of the respective goods or services offered in the e-shop, including VAT, as well as how it is formed – in case of discounts, promotions, etc., these will be indicated in the price formation.

(3) Depending on the chosen delivery method, the Consumer has the right to know the amount of the delivery fee, and the Supplier is not responsible if the Consumer makes additional arrangements for the shipment after the Supplier has handed it over to the courier company, and this leads to additional delivery fees for the Consumer.

Art. 15. The Consumer has the right to order one or more goods and services from the e-shop, and in this regard, has the right to choose the method of payment for the sale price of the goods/services to the Supplier, as well as the right to choose the delivery method for the goods/services.

Art. 16. (1) The Consumer has the right to register on the website www.mvhairshopy.com by creating a personal profile, as well as to delete their personal profile and/or make corrections to the data in their personal profile when necessary.

(2) The Consumer has the right to shop in the e-shop as a guest – without registering on the website, in which case they must provide the necessary data for each order placed.

(3) The Consumer has the right to purchase goods and services displayed in the e-shop and under the conditions specified in the e-shop and by phone for orders, provided on the website www.mvhairshopy.com.

Art. 17. The Consumer/Client has the right to receive the purchased product, provided they have accurately and correctly stated their delivery details and have paid the sale price for the respective product and any associated delivery fees, if due.

Art. 18. (1) The Consumer is obliged to provide true, accurate, and clear data necessary for placing an order for goods and services from the website.

(2) The Consumer is obliged to pay the sale price for the goods or services that was current for the respective goods or services at the time of placing the order.

(3) The Consumer is obliged to pay the delivery price for the specific goods, if they have chosen a delivery method with a courier company.

Art. 19. The Consumer is obliged to observe ethical and moral rules and norms for online communication, not infringing on the rights and freedoms of other Users and Clients of the website, as well as the rights and freedoms of the Supplier and its employees. The Consumer undertakes not to commit malicious acts, not to use offensive words and/or hate speech towards Users and Clients of the website, as well as employees of the Supplier, and not to threaten them.

1. RIGHTS AND OBLIGATIONS OF THE SUPPLIER

Art. 20. (1) The Supplier "MILEN'S" Ltd. has the right to sell goods and vouchers for various cosmetic and hairdressing services to Consumers and Clients, which are displayed in the e-shop - www.mvhairshopy.com, as well as on Milen Vasilev's salon website - www.mvsalon.bg.

(2) The Supplier has the right to receive the sale price for the respective goods or services from the Consumer/Client.

(3) The Supplier has the right not to send the goods or services to the Consumer if the latter has not paid the price of the respective goods or services according to the payment method chosen by the Consumer (excluding cash on delivery) or to retrieve the goods from the courier company if the Consumer refuses to pay the sale price with cash on delivery.

(4) The Supplier has the right not to send the goods or services if there are reasonable doubts about the data provided by the Consumer, in which case the Supplier has the right to obtain additional information from the Consumer regarding the data it considers inaccurate/unclear.

(5) The Supplier has the right to reject orders without incurring costs for the Consumer, in which case the Supplier is obliged to refund the sale price of the goods/services if it has already been paid by the Consumer. In this case, the Supplier owes no compensation to the Consumer.

(6) In the event that an ordered good or service is out of stock in the meantime (after the order is placed but before the good or service is dispatched), the Supplier has the right to offer the Consumer other goods or services that have the same or similar characteristics as the out-of-stock good/service. If the Consumer does not wish to replace the good or service with another, the Supplier is obliged to refund the paid good or service if the Consumer has already paid its sale price. The Supplier owes no compensation to the Consumer in case of out-of-stock goods or products.

Art. 21. (1) The Supplier has the right to block Consumers' access to their personal profiles, without their consent and without prior notice, if it finds violations of these General Terms and Conditions, as well as if the Consumer commits a crime and/or other administrative offense through their personal profile or if they violate Art. 19 of these general terms and conditions.

(2) In case of systematic violations, the Supplier has the right to delete a Consumer's personal profile without their consent and without notice.

Art. 22. (1) The Supplier has the right to collect and process the data provided to it by the Consumers/Clients of the website, including personal data within the meaning of the GDPR, for the purpose of fulfilling its contractual obligations in connection with the sale and delivery of the respective goods and the performance of the respective services.

(2) For the purposes specified in para. 1, the Supplier has the right to provide its employees with access to the data provided by Consumers, including personal data within the meaning of the GDPR.

Art. 23. (1) The Supplier has the right to change the content of the website, including but not limited to changing the description of the offered goods or services, the offered assortment, the prices of goods and services, the location of cosmetic services, without prior notice to the Consumers/Clients of the website.

(2) The Supplier is not responsible for possible differences/discrepancies in the description of goods and services, as well as the colors of purchased products, due to specificities in the screens of devices used to access the e-shop (computers, mobile phones, tablets, and others). Requesting the purchase of specific products is considered an expressed consent by the Consumer regarding their type, essence, and quality.

(3) In connection with the above, the current prices of a given good or service at the time of completing the order are applicable. When returning goods (including service vouchers) purchased at a promotional price, the Supplier refunds the promotional sale price paid by the Consumer/Client for the product being returned.

(4) The Supplier has the right to change and update these General Terms and Conditions for using the e-shop, as well as the Privacy Policy, and the updated documents will be published on the website www.mvhairshopy.com in the relevant section.

Art. 24. In case the Supplier is obliged to cooperate with state and judicial authorities, in accordance with applicable Bulgarian or European legislation, the Supplier will provide the respective state and judicial authorities with the duly requested information regarding the operation of the e-shop and specific Consumers/Clients for whom it has been requested.

Art. 25. (1) The Supplier is not responsible for the way in which Consumers/Clients of the e-shop use its functionalities, nor for the goods and services purchased from it.

Art. 26. (1) The Supplier is not the manufacturer of the goods – cosmetics and others – offered in the e-shop and is not responsible for the accuracy of their description and their quality. Consumers/Clients cannot make claims against the Supplier regarding the quality of the received goods, nor if, when using the respective cosmetic or other product, damages and/or harm have occurred to the Client/Consumer (for example, but not limited to, allergic reactions, inflammations, skin and other irritations).

(2) The Supplier "MILEN'S" Ltd. provides through the website www.mvhairshopy.com vouchers for goods from the e-shop, as well as for cosmetic services, which can be of different types and values, chosen by the Client/Consumer.

(3) The Supplier is under no circumstances liable for any damages incurred and lost profits by Clients and Consumers, resulting from loss of information or other issues arising from the use, inability to use the e-shop, or goods purchased from the e-shop. The Supplier is under no circumstances liable for any damages incurred and lost profits by Clients and Consumers, directly or indirectly resulting from changes in the goods and services offered in the e-shop, the suspension of the e-shop, or the termination of offering a specific good or service.

(4) The Supplier is not liable for damages or lost profits caused by damage to the software or hardware of devices used by Consumers/Clients or third parties, nor for data loss resulting from the use of the e-shop.

1. CONSUMER PROTECTION

Art. 27. (1) For website Users who, according to the data provided by them for concluding the contract for the sale of goods, can be inferred to be "CONSUMERS" within the meaning of the Consumer Protection Act, the provisions below, related to the CONSUMER's rights under Bulgarian and European legislation, also apply.

(2) These General Terms and Conditions define the method of payment for goods and services, the fulfillment of contractual obligations by the parties, and the delivery of purchased goods and services. If the Consumer needs information not found in these General Terms and Conditions, they can contact the Supplier by one of the contact methods specified on the website or above in these general terms and conditions.

(3) The Supplier "MILEN'S" Ltd. is not the manufacturer of the goods – cosmetic and other products. The Supplier is their owner.

(4) The Supplier "MILEN'S" Ltd. provides the cosmetic services for which Consumers/Clients can purchase a voucher from the e-shop. The Supplier provides them at the specified location, through its employees.

Art. 28. (1) The descriptions of the goods and services offered by the Supplier "MILEN'S" Ltd. are specified in the e-shop. The Supplier is not the manufacturer of the goods – cosmetic and other products, and is not responsible for the accuracy and completeness of the description of these goods.

(2) The sale price of goods and services is in Bulgarian Leva and includes all taxes, including Value Added Tax. The Supplier indicates the sale price of each individual good or service in the e-shop. The sale price does not include courier services for the delivery of the goods or services in question.

(3) The Supplier does not charge the Consumer additionally for communication with its team through the provided contact means – phone number, email address, physical address for correspondence.

Art. 29. (1) The Consumer independently chooses the method of receiving the goods and services – through delivery by a courier company or through self-pickup of the goods or services from the Supplier's address – Sofia, "James Baucher" Blvd. № 95-97.

(2) The Supplier uses the courier services of the courier company Speedy AD, and the delivery prices for goods and services are determined by the Speedy AD tariff. The Supplier does not determine the delivery prices for goods and services and is not responsible for changes in courier service prices and/or for additional fees charged by the courier company.

(3) The Supplier specifies the delivery conditions for individual goods on the website www.mvhairshopy.com. Before finalizing the order and concluding the contract, the Supplier indicates in the request the sale price of the good, the delivery price calculated according to the courier company's tariff and the delivery data provided by the Consumers/Clients, and finally the final amount that the Consumer/Client will pay, which amount is a sum of the sale price of the goods and services and the courier service fees. If the Client/Consumer uses a voucher or promo code when shopping, the Client/Consumer must enter the data for their voucher/promo code when finalizing the order, and in this case, when calculating the final amount due, the voucher/promo code specified by the Client/Consumer will also be taken into account.

(4) Users may choose not to use courier delivery services, in which case they may choose to pick up the purchased goods or services themselves or through an authorized third party from the Supplier's address specified above in para. 1 of this article.

Art. 30. (1) If courier services are used, the delivery period for the goods and the starting moment from which it begins to run are determined for each item when concluding the contract with the User through the Supplier's website.

(2) If the User orders more than one item with a single order, they will be delivered in one shipment and the delivery period and the starting moment from which it begins to run will be the same for these items.

(3) If any of the goods are out of stock, the Supplier will contact the User so that the User can exercise their right to choose whether to replace the item with another, wait for the item to become available again, as well as other options.

(4) If the Supplier cannot fulfill the contract because they do not have the goods ordered by the User, they are obliged to inform the User in a timely manner and refund the amounts paid by the User within 30 working days from the date on which the Supplier should have fulfilled their contractual obligation. In this case, the Supplier has the right to offer the User goods of the same quality, characteristics, and similar price. The Supplier does not need to refund the amount received for the goods in question if the User exercises their right to replace it with another of the same or higher value.

(5) In case of a change of goods according to para. 4 of this article, the Supplier sends the User an electronic message showing the goods and their description that the User will receive instead of the originally ordered ones.

(6) If a wrong item is sent or an item is missing from the order, the item is sent on the same or next business day by the Supplier. In this case, the User does not pay an additional delivery fee for courier services, and the costs of redelivery are borne by the Supplier.

Art. 31. The User independently chooses the method of payment for the goods and services they will purchase from the Supplier's website from the following options – cash on delivery; payment by bank card via a virtual POS terminal.

Art. 32. (1) The User has the right, without owing compensation or penalty and without stating a reason, to withdraw from the concluded sales contract with the Supplier within 14 (fourteen) days, starting from the date of receipt of the goods.

(2) The right of withdrawal does not apply in the following cases:

item 1. for purchased vouchers for cosmetic, hairdressing or other services, if the performance of the respective service has already begun.

item 2. for the delivery of goods or services which, by their nature, are perishable or cannot be returned, or which are subject to rapid deterioration, or for which there is a risk of deterioration of their qualitative or quantitative characteristics;

item 3. for used goods or goods whose packaging integrity has been compromised (which have been unsealed) after their delivery and cannot be returned for hygienic reasons, and reasons related to the protection of life and health.

(3) To exercise their right of withdrawal, the User must return the goods to the Supplier with a cash receipt for the respective goods. The condition for return is that the product has not been used, is in its original packaging, and has the manufacturer's and importer's labels intact.

(4) If the User exercises their right of withdrawal, the Supplier "MILEN'S" Ltd. is obliged to refund in full the sale price paid for the returned goods, after the User returns the goods to the Supplier. The Supplier is obliged to refund the amounts no later than 30 calendar days, starting from the date on which the User exercised their right to withdraw from the concluded contract. The Supplier refunds the received amounts by bank transfer, to a bank account explicitly specified by the User.

(5) The costs for courier services for the delivery of the goods paid by the User are not subject to refund by the Supplier "MILEN'S" Ltd.

Art. 33. (1) When exercising their right of withdrawal, the User undertakes to return to the Supplier the received goods for which they are exercising this right. The User is obliged to keep the received goods without compromising the integrity of the goods and/or their packaging and quality until their return to the Supplier.

(2) The User returns the goods to the Supplier at their own expense, after notifying the Supplier in advance. In case the User fails to do so and the Supplier has to pay a fee for courier service for the return of the goods, the Supplier has the right to deduct the amount paid to the courier company for delivery from the sale price that is refunded to the User.

1. DELIVERY TERMS

Art. 34. (1) The Supplier typically uses an express delivery service for goods for the next business day. Express delivery is available for populated areas described on the website of the courier company "Speedy" AD at www.speedy.bg. The delivery period is from 1 to 3 business days from the date of dispatch of the goods by the Supplier.

(2) Deliveries are made only on the territory of Bulgaria and only after confirmation by the User/Client. For orders with a selected delivery option, a Supplier employee will contact the User/Client via the phone number provided by the User/Client to confirm the order and delivery details - day and time for delivery during working hours.

(3) Home delivery is carried out in accordance with the general terms and conditions of the courier company "Speedy" AD. Orders placed after 4 p.m. on working days are processed on the next working day. All orders from Saturday and Sunday are processed on Monday.

 (4) The User/Client is obliged to check whether the content of the shipment corresponds to their order before paying the price for it. By paying the price of the order and delivery and signing the delivery documents, the User gives their explicit consent to the type and content of the shipment.

(5) The shipment is received only by the person who placed the order.

(6) In case the User/Client does not use the cash on delivery option for the goods, but has paid for them in advance through other payment methods provided in the e-shop, and the User/Client refuses to receive the shipment from the courier company, within 7 days after the return of the goods to the possession of the Supplier, the latter refunds the value of the goods paid by the User/Client to a bank account specified by the User/Client. The Supplier will contact the User via the provided phone number to obtain bank account details for the transfer of the amount for the undelivered goods.

(7) In case the User refuses to receive the goods from the courier company, the costs for courier services for delivery and return are at the User's expense, and the Supplier will deduct the fees when refunding the amount for the goods to the User.

Art. 35. The Supplier "MILEN'S" Ltd. is not responsible for delayed or lost shipments or damaged goods due to the action or inaction of a courier company employee.

1. OTHER TERMS

Art. 36. The User must inspect the goods at the time of receipt and if they do not meet the requirements/order, the User must immediately notify the Supplier.

Art. 37. (1) The content of the e-shop uses registered trademarks, brands, product photos, texts, graphics, descriptions, design, etc., which are the property of various companies, manufacturers, and importers. Copyrights to these materials belong to the respective company, and all Users and Clients undertake not to violate these copyrights.

(2) In addition to the objects of copyright and related rights listed in para. 1 above, the content of the e-shop also uses registered trademarks, photos, graphics, descriptions, text, design, which are the property of the Supplier. Copyrights to these materials belong to "MILEN'S" Ltd., and all Users and Clients undertake not to violate these copyrights.

(3) The use of the copyright objects mentioned in paragraphs 1 and 2 above by Users/Clients or third parties for commercial, advertising, or other purposes, use through any form of distribution, including, but not limited to, publishing on other websites and social networks, copying, creating derivative materials, transmitting, displaying, reproducing content, and other such actions are violations of copyright and related rights.

Art. 38. For matters not regulated by this contract concerning its performance and interpretation, the laws of the Republic of Bulgaria shall apply.

XII. DISPUTE RESOLUTION

Art. 39. (1) In the event of a dispute regarding the conclusion, performance, amendment or termination of a contract for the sale of goods and services concluded through the website of the online store www.mvhairshopy.com, the User/Client has the right to refer the dispute for consideration to the Supplier using the contact means specified in these General Terms and Conditions – telephone, email address and correspondence address. The parties will do what is necessary to resolve the dispute out of court, peacefully, through mutual concessions.

 (2) If they fail to resolve the dispute peacefully, the Parties may refer the dispute for resolution to the competent court in Sofia.

XIII. AMENDMENT AND ACCESS TO THE GENERAL TERMS AND CONDITIONS

Art. 40. These general terms and conditions may be amended by the Supplier, and any additions and amendments to these general terms and conditions shall be effective with respect to the Users/Clients of the website if the latter do not explicitly state within 14 (fourteen) days of their publication on the website that they reject them.

XIV. TERMINATION OF THE CONTRACT

Art. 41. The sales contract with the Supplier and, accordingly, these general terms and conditions are terminated:

item 1. by mutual agreement of the parties, expressed in writing;

item 2. unilaterally, with notice from either party in case of non-performance of the obligations of the other party;

item 3. in case of objective impossibility of either party to the contract to fulfill their obligations under it;

item 4. upon termination and declaration of liquidation or declaration of insolvency of one of the parties to the contract – a legal entity, or upon the death of a natural person – User;

item 5. in case of blocking a User's/Client's personal profile by the Supplier, in the cases provided for in these general terms of use, where orders placed by the User/Client before the blocking of the personal profile, which have not been fulfilled, are subject to fulfillment by the Supplier.

item 6. in case of exercising the right of withdrawal according to Art. 50 of the Consumer Protection Act.

1. SUPERVISORY AUTHORITIES' DATA

Art. 42  Supervisory authorities to whom Users/Customers of the online store can address are:

(1) COMMISSION FOR PERSONAL DATA PROTECTION (CPDP)

Address: 1592 Sofia, "Prof. Tsvetan Lazarov" Blvd. No. 2;

Contact phone: 02/915 35 18;

Email: kzld@cpdp.bg

Website: www.cpdp.bg

(2)  COMMISSION FOR CONSUMER PROTECTION (CCP)

Address: 1000 Sofia, "Slaveykov" Square No. 4A, floors 3, 4, and 6,

 tel.: 02/933 05 65; 

hotline: 0700 111 22;

 Email: info@kzp.bg

Website: www.kzp.bg

These general terms and conditions were adopted by "MILEN'S" Ltd. on 01.09.2021 and came into force for all Users and Clients of the website www.mvhairshopy.com on 01.09.2021.